Technical Account Manager

Transmit.Live - New York, NY

Posted 6 months ago Apply Now!

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Transmit.Live is a platform that distributes, extends and monetizes sports, music, esports and entertainment video content to the OTT/CTV ecosystem. The platform’s intelligence is focused on building unique ad experiences that connects content owners to advertisers in a non-invasive way at the right moment through machine learning, real-time data analytics, audience metrics and other leading-edge insights.

We are looking for a qualified technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.

Responsibilities

• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Train customers to use products effectively
• Provide developers with customer feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales
• Establish best practices
• Keep track of sales performance metrics

Requirements

• 2+ years experience as a technical account manager
• Solid technical background with hands-on experience in video streaming technologies
• An ability to grasp customers’ needs and suggest timely solutions
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills