Job Details
Learning & Development Program Manager

Twitch - San Francisco, CA

Posted 1 year ago Apply Now!

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We're always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

Twitch is searching for a Learning Experience Program Manager to join our team in San Francisco and you will report to the Head of People Development and Experience.

You will help create dynamic people programs and people experiences as part of the People Development team at Twitch. A multifaceted position that requires a focus on building relationships, program management, facilitation, adult learning theory, and content design. This opportunity allows you to be involved in all aspects of our learning solutions with a focus on how we can create the right learning interventions based on data, growth, and culture. Help us build people experience programs that are facilitator-led, e-learning, or blended learning based on analysis, program design, development, delivery , and evaluation.

We ask that collaboration across the People and Places functions, across departments within Twitch and with our partners at Amazon.

You Will:

  • Manage multiple training programs end-to-end across the business balancing different timelines, priorities, and deliverables.
  • Design, develop and manage engaging, creative, and impactful in-person, blended, and e-learning learning experiences scalable for global, local, and remote learners.
  • Collaborate and work with project sponsors, management and SMEs to understand needs, make recommendations, and develop materials to improve employee performance
  • Manage the implementation and maintenance of high priority learning projects from ideation through design, delivery , and measurement; outputs include facilitator guides, participant guides, PowerPoint decks and job aids
  • Help deliver learning offerings to include onboarding for virtual and live employee training, and co- facilitate
  • Analyze metrics and feedback to evaluate the effectiveness programs and make recommendations for modifications or future interventions

You Have:

  • 5+ years work experience in Learning & Development/Instructional Design and Project Management
  • Clear and effective written, verbal , and visual communication skills
  • Experience in program management, education, learning & development, instructional design and e-learning
  • Experience with e-learning content authoring tools (e.g., Captivate, Articulate , etc. )
  • Ability to travel up to 25% of the time
  • Bachelor's Degree in a related field, or equivalent experience

Bonus Points

  • Experience delivering and facilitating leadership development content and programs
  • Net positive contributor to company community and culture above and beyond job responsibilities


  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.